How to & FAQ

1a. Question - How to configure Microsoft Outlook Express to connect to kendryl.net (username@kendryl.net)

    Answer - Launch Outlook Express, and click on Tools - Accounts.

A window will pop and select the Mail Tab view.

Highlight the item in account, and click on Properties.

In the General Tab view, enter your Email Address, e.g. user@kendryl.net

In the Server Tab view, enter mail.kendryl.net in the POP3 and SMTP fields.

Enter your username (without the @kendryl.net), and password, and check remember password.

Optional (see #4) - In the Advanced Tab view, check of "This server requires a Secure connection"

Make sure that the Port numbers are as follows, SMTPS = 465 & POP3S = 995

Go to FAQ # 8 to accept Mail Server Certificate for mail.kendryl.net


1b. Question - How to configure Microsoft Outlook Express to connect to kendryl.net (username@yourhosteddomain.com)

    Answer - Launch Outlook Express, and click on Tools - Accounts.

A window will pop and select the Mail Tab view.

Highlight the item in account, and click on Properties.

In the General Tab view, enter your Email Address, e.g. username@yourhosteddomain.com

In the Server Tab view, enter mail.kendryl.net in the POP3 and SMTP fields.

Enter your full email username@yourhosteddomain.com, and password, and check remember password.

Optional (see #4) - In the Advanced Tab view, check of "This server requires a Secure connection"

Make sure that the Port numbers are as follows, SMTPS = 465 & POP3S = 995

Go to FAQ # 8 to accept Mail Server Certificate for mail.kendryl.net


2. Question - How do I connect to a SFTP (Secure FTP) server?

    Answer - you need to install CuteFTP Pro 2.0 or WS_FTP Pro 7.04 as these products support SSL. You may install an evaluation copy of either of the following:







3. Question - I used to connect to ftp://ftp.kendryl.net with my web browser or with CuteFTP 4.2, but it no longer works. What am I doing wrong?

    Answer - We are no longer supporting FTP connections with Port 21 as this is not secure.

In it's place we are using FTPS or Secure FTP. Please refer to FAQ#2.


4. Question - Can my Outlook Express still work if I do not use SMTPS / POP3S? Will it still

work if I choose to use the standard port? SMTP = 25 & POP3 = 110?

    Answer - Yes. Our Mail server will support both POP3/SMTP as well as POP3S/SMTPS.

Refer to FAQ # 1 on configuration instructions.


5. Question - Why does my Outlook Express not work with POP3S/SMTPS?

    Answer - It is probably that your computer is behind a firewall, blocking ports 465 and 995. Some ISP's may block these ports, like Telus Dial Up


6. Question - I use Eudora Mail. Does it support POP3S/SMTPS

    Answer - Yes. Check your Eudora Documentation


7. Question - I am not receiving Emails from only certain people, but other people are fine

    Answer - This is because we adopt Spam Filtering. Every piece of Email coming into our Mail Server is checked with our Spam Filtering Rules. If the Sender is sending email through known Spam Mail Servers (blocked by Spamcop) or Open Relaying Servers (blocked by ORDB / Osirusoft / Wirehub / DSBL / five-ten-sg), our Mail Server will automatically reject it.


8. Question - I have installed my Outlook / Eudora mail client and there is an annoying warning when I connect to the mail.kendryl.net, stating something about an unverifiable certificate. What do I do?

    Answer - You need to accept the Server's Public Key Certificate. Click on the corresponding mail server's certificate and follow the prompts to accept it. This is not to be confused with Personal Certificates.

To contact us:

Phone: +1(604)671-5123

Fax: +1(604)552-8573

Port Coquitlam, B.C.

CANADA  V3B6H2

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